SHOPIFY SUPPORT & MAINTENANCE
Shopify support and maintenance services that keep your store selling.
Ongoing support and improvements.
BRISTM provides Shopify support and maintenance services on a monthly retainer. One team fixes bugs, updates your theme, audits apps, watches site speed and ships small improvements, so problems get sorted before customers notice and your own team can get on with trading.
BRISTM in numbers
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1500
Shopify eCommerce stores built
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40
eCommerce industries served
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98
eCommerce industries served
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24/7
eCommerce industries served
SHOPIFY MANAGED SUPPORT EXPLAINED
What is Shopify managed support, and what does a retainer cover?
Shopify managed support is a monthly service where an agency looks after your store after launch. A retainer usually covers bug fixes, theme and app updates, speed checks, small feature builds and help before big sales, with a set number of hours and agreed response times each month.
At BRISTM, you get a named Shopify developer and a project lead who learn your store, your apps and your trading calendar. Requests come in through one ticket board. We fix what is urgent first, plan the rest into weekly releases, and send a short report each month. Stores we built through our Shopify store development service move straight onto support with no handover gap.
Your Shopify store, looked after by the team that builds Shopify apps.
COMMON SHOPIFY MAINTENANCE PROBLEMS
A Shopify store doesn't stay fast and bug-free on its own.
Most stores don't break all at once. An app update clashes with the theme, a script slows the product page, a discount code stops working on a Friday night. Without someone watching, small faults add up and quietly cost you orders.
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Theme bugs after app installs and updates
We find the conflicting script or snippet, fix it on a duplicate theme, test on mobile and desktop, then publish.
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Slow Shopify pages and falling Core Web Vitals
We check LCP, INP and CLS every month, strip unused app code and compress heavy media before rankings slip.
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Too many apps and a rising monthly app bill
Our Shopify app audit lists every app, its cost and what it loads, and flags where a native Shopify feature does the job.
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Waiting days for a freelancer to reply
Every ticket gets a first response inside your agreed SLA, a named owner and an estimate before any work starts.
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Last-minute panic before Black Friday
We run a sale-season checklist six weeks out: discount and checkout tests, app limits, stock sync and a code freeze.
SHOPIFY SUPPORT SERVICES
Shopify maintenance plans that cover the whole store.
Choose a monthly block of hours and spend it across any of the services below. Urgent issues skip the queue, every hour is logged against a ticket, and you can move hours between fixes and new work as priorities change.
Broken cart drawers, missing variants, layout glitches and failed forms. We reproduce the issue, fix it and test before it goes live.
Move to the latest version of your Online Store 2.0 theme without losing custom sections, code or settings.
A review of every installed app: monthly cost, overlap, leftover code and where a native Shopify feature can replace it.
Monthly Core Web Vitals checks, image and script clean-up, and an alert when a new app slows your key pages.
New sections, landing pages, metafield content and Shopify Flow automations, shipped in regular, tested releases.
BFCM and launch prep: discount and checkout tests, app plan limits, stock sync checks and a code-freeze plan.
Checkout Extensibility, Shopify Functions, B2B, Markets and Launchpad work, plus checkout apps such as our own AddUp Checkout Customizer.
Response times set by severity, one ticket board for your team, and a monthly report of hours used and work shipped.
HOW OUR SHOPIFY SUPPORT WORKS
How a BRISTM Shopify support retainer runs, month to month.
Support works best when the team knows your store before anything breaks. We start with an audit, agree what "urgent" means for your business, then settle into a steady rhythm of fixes, releases and reviews.
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01. 01. Store Health Audit
Know the store before we touch it.
We review theme code, apps, speed, checkout and integrations, and list quick fixes and risks in one short report.
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02. 02. Plan and SLA Setup
Agree what matters most.
We set monthly hours, severity levels, response times, store access and the channel your team uses to raise tickets.
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03. 03. Fixes and Weekly Releases
Small, safe changes, shipped often.
Work is built on a duplicate theme or development store, tested, approved by you, then published at a quiet trading time.
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04. 04. Monitoring
Catch problems before customers do.
We watch page speed, errors, app updates and Shopify platform changes that affect your store, and raise them early.
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05. 05. Monthly Review
Look back, plan ahead.
A report of hours, tickets and changes, plus next month's priorities and the sale dates coming up in your calendar.
The Shopify tools we support every day.
Most support requests sit where Shopify meets the apps and systems around it. We work across the theme, admin, checkout and integrations, so one request doesn't bounce between three suppliers. When the store is stable and you want more traffic, our Shopify growth marketing team picks up from the same data.
Store & Theme
- Shopify and Shopify Plus
- Online Store 2.0 themes
- Liquid, sections and metafields
- Shopify CLI and Theme Check
- GitHub theme integration
Checkout & Logic
- Checkout Extensibility
- Shopify Functions
- Shopify Flow
- Shopify Markets
- Shopify B2B
Apps & Integrations
- Klaviyo
- Gorgias
- Utterbond, Recharge and other subscription apps
- ERP and 3PL connectors
- Rebolt Upsell & Bundles
Monitoring
- PageSpeed Insights and Lighthouse
- Shopify Web Performance report
- GA4
- Google Search Console
- Uptime and error alerts
SHOPIFY SUPPORT BY INDUSTRY
Shopify support shaped by how your category sells.
Every category breaks in its own places. A jewellery configurator, a pet food auto-ship and a wholesale price list each need different checks after an update. Our support plans start from what your store sells.
- Fashion & ApparelSize and colour variants, drop days and seasonal collections, with filters and stock checked before every launch.
- Beauty & CosmeticsShade finders, review apps and subscriptions tested after every theme or app update so product pages stay quick.
- Health & WellnessSubscription renewals and ingredient pages kept accurate, with claim wording checked whenever product templates change.
- Jewelry & AccessoriesProduct configurators, metal and stone options and live price breakdowns retested whenever pricing apps or themes change.
- Home & FurnitureLarge lifestyle images, freight shipping rules and delivery date pickers checked monthly so heavy pages stay fast.
- Electronics & GadgetsSpec tables, compatibility filters and warranty add-ons kept correct as SKUs, models and accessories change.
- Sports & FitnessSize guides, gear bundles and launch-day traffic, with speed and stock checks before each new product drop.
- Pet SuppliesAuto-ship orders, pet profile quizzes and bulk bag sizes kept working, with renewals watched every billing cycle.
- Food & BeveragesSubscriptions, delivery date slots and shelf-life notes tested before gifting seasons, when order volume peaks.
- B2B & WholesaleShopify B2B price lists, quantity rules and payment terms rechecked after every change to catalogues or companies.
SHOPIFY SUPPORT FAQS
Shopify support questions, answered.
Still unsure? Write to us at hi@bristm.com and a Shopify expert will reply.
Shopify support and maintenance services include bug fixes, theme and app updates, speed checks, app audits, small feature builds and sale-season preparation. At BRISTM these run on a monthly retainer with set hours, agreed response times and one ticket board, so you always know who is working on what and when it ships.
The cost depends on the hours you need each month and how fast you need responses. BRISTM support plans start at [X] per month for [X] hours. We suggest a store health audit first, so the plan matches your real workload, and you can change hours as your trading needs change.
Response times are set by severity. A store-down or checkout issue gets a first response within [X] hours, a broken feature within [X] business hours, and routine requests go into the next planned release. Our team works on India Standard Time, which overlaps with UK and European mornings.
Yes. We support Shopify Plus stores, including Checkout Extensibility, Shopify Functions, Shopify B2B, Shopify Markets, Launchpad for scheduled sales and Shopify Flow. Plus stores usually run more apps and custom integrations, so we start by auditing the checkout and any custom apps before taking on ongoing work.
Yes. Many stores come to us after someone else built them, or after moving to Shopify from another platform. We start with a store health audit of theme code, apps, integrations and speed, then document the store so any developer on our team can pick up a ticket.
We start four to six weeks before the sale. We test discounts and checkout, check app plan limits and stock sync, remove slow scripts and schedule theme changes or Launchpad events. Then we agree a code freeze and who is available over the sale weekend, so nothing new ships during peak trading.
We never edit your live theme directly. Changes are built on a duplicate theme or development store, tested on mobile and desktop, and shown to you for approval. We publish at a quiet trading time and keep the previous theme version, so a rollback takes minutes if anything looks wrong.
Our Shopify support and maintenance services run month to month after an initial 1 month term. The first month covers the store audit and setup, when most quick fixes land. After that you can change your hours up or down with 7 days' notice before the next billing cycle.
Let's build what's next
Ready to build a Shopify store that works harder?
Tell us what you're building, what's getting in the way, and where you want to go next. We'll turn the challenge into a clear strategy, experience, and development plan.