Dispatch
Rules-based vs AI dispatch: when to switch
The signs your manual matching has hit its limit.
AI FOR ON-DEMAND APPS AND SERVICE PLATFORMS
AI solutions for on-demand services, from booking to the job done.
BRISTM builds AI solutions for on-demand services: home services, cleaning, repairs, beauty at home, delivery and mobility platforms. We add AI to the platform you already run, so bookings are taken around the clock, jobs go to the right provider, support answers itself where it safely can, and you know tomorrow's demand before it arrives.
BRISTM in numbers
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76
Fashion & lifestyle stores launched
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12
Fashion categories served
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30
Average lift in conversion rate
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24/7
Support during launches and sales
WHY BRISTM
AI for on-demand apps that keeps both sides of the marketplace moving.
On-demand businesses serve two sets of users at once: customers who want a time slot now, and providers who want steady, nearby work. BRISTM builds AI for on-demand apps that handles both. We plug into your booking engine, maps and payments, automate the repetitive steps, and keep your operations team in control of pricing, exceptions and disputes.
- Booking
- Dispatch
- Support
- Forecasting
THE CHALLENGE
On-demand services live or die on minutes.
A booking that waits too long goes to a competitor. A provider who drives across town for one job doesn't stay. Support queues spike at the same hours as demand. AI helps where decisions are fast, frequent and rule-based. These are the four gaps we see most.
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Missed bookings
“No one answered, so I booked elsewhere.”
An AI booking agent takes requests by app chat, WhatsApp, SMS or phone at any hour, quotes from your price rules and confirms a real slot from provider availability.
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Slow dispatch
“My cleaner is still 40 minutes away.”
AI assigns each job using distance, skills, ratings and current workload, suggests routes, and reassigns automatically when a provider declines or runs late.
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Support spikes
“Where is my provider right now?”
An AI support agent answers ETA, reschedule, cancellation and receipt questions from live job data, and passes refunds, damage and safety reports to your team.
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Provider churn
“Onboarding took weeks, so I quit.”
AI checks licences, IDs and insurance documents, flags gaps, and guides new providers through setup by chat, so good providers start working sooner.
ON-DEMAND AI SERVICES
AI solutions for on-demand services, on both sides of the marketplace.
Six services that fit into your existing app and operations. Each one connects to your booking data, maps and payments, and leaves pricing and exceptions with your team.
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AI booking and dispatch automation
Bookings taken by chat or phone, then matched to the best provider by distance, skill and workload, with automatic reassignment if plans change.
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AI customer support agent
Answers ETA, reschedule, cancellation and receipt questions from live job data in your app, Intercom or Zendesk, and escalates disputes to a person.
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Provider onboarding automation
Document checks for IDs, licences and insurance, background check requests through providers like Checkr, and guided setup by chat for new providers.
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Demand prediction
Forecasts of bookings by area, service and hour from your history, weather and local events, so you can plan provider supply ahead.
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Route optimisation
Multi-stop routes and realistic ETAs using Google Maps Platform or Mapbox, planned around job length, traffic and provider start points.
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Provider support assistant
A chat assistant for providers: job details, payout questions, policy answers and quick issue reports, so your ops team isn't answering the same questions all day.
WHAT WE PLAN FOR
Built around how on-demand marketplaces actually run.
On-demand platforms balance supply and demand every hour. Before we build, we map five things: how jobs are priced and matched, what providers need, where the peaks fall, which systems hold the data and when a person must step in.
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Supply and demand
Forecasts and alerts that help you move providers to busy areas before a spike, not after it.
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Provider fairness
Matching rules that spread work fairly and explain why a job went to someone, so trust stays high.
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Real-time data
Live job, location and availability data from your app, Firebase or backend, with fallbacks when a feed drops.
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Payments and payouts
Refunds, tips and payouts through Stripe Connect or your processor, always with a person approving exceptions.
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Safety escalation
Damage, injury and safety reports go straight to your team, never handled by AI alone.
On-demand AI FAQ
Questions? We've got answers.
Still unsure? Write to us at hi@bristm.com and an on-demand AI specialist will reply.
AI solutions for on-demand services are AI agents and models that take bookings, assign jobs to providers, answer customer and provider questions, check onboarding documents, plan routes and predict demand. BRISTM adds them to your existing app and backend, so your team spends time on exceptions instead of routine decisions.
BRISTM projects start from $5,000. An AI agent for one workflow, such as booking or support, usually takes 4 to 8 weeks to build and test. Dispatch and demand prediction take longer when historical data needs cleaning. Model and maps API running costs are estimated before you commit.
When a job comes in, the AI scores available providers by distance, travel time, skills, ratings and current workload, then offers the job to the best match. If they decline or don't respond in time, it moves to the next provider. Your team can override any assignment and set the rules.
Yes, for routine questions. It reads live job data to answer ETA, reschedule, cancellation and receipt questions in your app, WhatsApp or helpdesk. Refunds above your limit, damage claims, complaints about a provider and any safety report are passed to a person with the full job history.
Yes. AI reads uploaded IDs, licences and insurance certificates, checks names and expiry dates, and flags anything missing. It can request background checks through services like Checkr or Onfido and answer new providers' setup questions by chat. Your team still approves every provider before they go live.
You don't need a rebuild. We connect AI to your current app through its backend APIs, database or webhooks, and to tools like Jobber, Housecall Pro or ServiceTitan where you use them. We start with one workflow, prove it works, then add more.
Yes. If you sell products online as well as services, for example parts, add-ons or memberships, see our ecommerce AI solutions for Shopify stores. Many on-demand brands use both: service booking in their app and product sales in a Shopify store.
ON-DEMAND AI INSIGHTS
Notes on running on-demand services with AI.
Practical guides on dispatch, support and forecasting for on-demand platforms.
Forecasting
Predicting demand by area and hour
The data you need before a forecast is worth trusting.
Providers
Faster provider onboarding without cutting checks
Where AI saves days and where a person must still decide.
LET'S BUILD YOUR FASHION STORE
Ready to build a Shopify fashion store that works harder?
Tell us where your brand is today, a new launch, a redesign, a migration or scaling to new markets. As a Shopify agency for fashion brands, we'll reply with a clear plan, timeline and quote.